Terms of Service & Disclaimers

01Definitions

"Company," "we," "us," and "our" refer to Integrity Virtual Partner, a brand operated by Desert Gate Holdings LLC, an Arizona limited liability company. "Services" means the staffing, prior-authorization, chart-preparation, billing, automation, and related support services we provide. "Client," "you," and "your" refer to the individual or entity that engages the Company. "Deliverables" means any drafts, documents, charts, notes, data, or other work product we provide. "AI Output" means any material generated wholly or partly by automated or artificial-intelligence tools.

02Acceptance of Terms

By accessing this website, requesting a quote, or engaging the Services, you agree to these Terms. If you do not agree, do not use the website or the Services. A separate signed service agreement, statement of work, or Business Associate Agreement (BAA), where applicable, will govern the specific engagement and will control over these Terms to the extent of any conflict.

03No Medical, Legal, or Financial Advice

The Company is an administrative and operational support provider. We are not a licensed healthcare provider, law firm, or financial advisor, and nothing we provide constitutes medical, legal, coding, billing-compliance, tax, or financial advice. The Client and its licensed professionals retain sole responsibility and final authority over all clinical, coding, billing, legal, and financial decisions.

04Mandatory Professional Review of Deliverables

All Deliverables, including chart preparation, notes, prior-authorization submissions, coding suggestions, and any AI Output, are drafts and decision-support aids only. They are not final records.

Both human staff and AI tools can and do make errors. The Client agrees that a qualified, licensed professional must independently review, verify, and approve every Deliverable before it is signed, submitted, relied upon, or used for any clinical, billing, or business decision. The Company is not responsible for any consequence arising from Deliverables that were used without such review.

05Use of Artificial Intelligence

Some Services use AI tools to generate or assist with Deliverables. AI Output may contain inaccuracies, omissions, or "hallucinations," and may not reflect the most current standards or payer rules. The Company makes no representation that AI Output is complete, accurate, or fit for any particular purpose, and the mandatory professional-review requirement above applies in full to all AI Output.

06Client Responsibilities

The Client is responsible for: (a) reviewing and verifying all Deliverables through a licensed professional; (b) maintaining all required licenses, credentials, and authorizations; (c) ensuring it has the legal right and any necessary patient consents to share data with the Company; (d) supervising the work as required by applicable law and payer rules; and (e) the accuracy and lawfulness of the final records, claims, and submissions it adopts.

07Data, Privacy & HIPAA (Client Engagements)

Where the Company handles protected health information (PHI) on the Client's behalf under a staffing, chart-prep, or similar engagement, the parties will execute a Business Associate Agreement (BAA) that governs the permitted uses, safeguards, and breach-notification obligations for that PHI. We follow HIPAA-aligned practices, least-access principles, and short data-retention windows.

The Client must not transmit PHI or other sensitive data to the Company except through channels and methods the parties have agreed are appropriately secured. Information submitted through this website's contact form is used only to respond to your inquiry and should not include PHI.

This section covers PHI handled under a signed engagement or BAA. For how we handle personal data through this website's own accounts, subscriptions, and self-service tools (form templates, AI drafting, courses, affiliate program), see the Privacy Policy below.

08Intellectual Property

Upon full payment for an engagement, the Client owns the final Deliverables created specifically for it. The Company retains ownership of its pre-existing materials, methods, templates, tools, software, and know-how, and of any general improvements to them. The Company may use de-identified, aggregated information to improve its Services.

All content on this website, including our form templates, course materials, lectures, software, and website design (except content You submit as User Content), is the property of the Company or its licensors, and is provided "as is" without warranty that it is accurate, complete, or fit for any particular purpose. Purchasing a document template or a course subscription gives you a personal license to use that specific item for your own practice or business, it does not give you any right to resell, sublicense, redistribute, or use it to create a competing product or template library.

"Integrity Virtual Partner," our logo, and our other trademarks, service marks, trade names, and domain names are the sole property of the Company. Nothing in these Terms grants You any right to use them.

09Fees, Payment & Term (Client Engagements)

Fees, billing frequency, and scope are set out in the applicable quote or statement of work. Published prices are estimates and may vary by specialty, payer mix, and volume. Unless otherwise agreed in writing, engagements are month-to-month and either party may cancel with reasonable notice. Late or unpaid amounts may result in suspension of Services.

10Privacy Policy (Website & Accounts)

This Privacy Policy explains what personal data we collect through integrityvirtualpartner.com's own accounts and self-service tools — form templates, AI-assisted drafting, the course platform, and the affiliate program — and how we use it. It is separate from Section 07 above, which governs PHI handled under a signed engagement or BAA.

What we collect

• Account information. Your email address, collected when you sign in with Google or a magic-link email.
• Practice profile. Business name, address, phone, fax, email, and owner name you choose to enter, used to prefill your documents.
• Documents you generate. Filled-in template PDFs, if you choose to save them to your account.
• Uploaded images. A logo you upload is used only in your browser to build your PDF and is not stored on our servers. A signature image you upload is stored so it can be reused on future documents, until you remove it.
• AI drafting input. Text you enter into an AI-assisted drafting tool is sent to our AI processing partner to generate a response. It is not stored on our servers, see "AI and your data" below.
• Payment information. Handled entirely by Stripe. We never see or store your card number.
• Affiliate program data. Your name, email, how you plan to promote us, and, if approved, your Stripe Connect account, used to calculate and pay commissions.
• Contact form submissions. Name, email, company, and message, delivered via Formspree.
• Course activity. Which lectures you've completed and your subscription or enrollment status.
• Talent pool profile. You sign in with Google so your application saves and resumes under one account (sign-in only, never shown to employers), and separately provide your name, email, and phone number so staff can reach you (sent to staff for interview coordination, never stored in the talent pool database). Your public profile is shown to employers under a display name built from your first name, last initial, and a random number (for example, "Jordan A.5395"), never your full last name or contact details. See Section 14 for the full detail.
• Talent pool employer profile. If you browse the talent pool as an employer, you sign in with Google and provide your name, company, work email, phone, and hiring preferences. Unlike candidate information, this is kept (not anonymized or discarded) and may be used to contact you about our services. See Section 14 for the full detail.
• Standard technical logs. IP address, browser type, and pages visited, collected by our hosting provider.

We do not use advertising trackers, analytics pixels, or third-party marketing cookies, and we do not sell your personal information.

How we use it

To provide the tools and services you request, process payments and payouts, respond to your inquiries, send service-related communications (and marketing email only if you opt in), prevent fraud and abuse, and improve our services.

Third-party service providers

We share the minimum data each provider needs to do its job. We use:

• Stripe — payment processing, subscription billing, and affiliate payouts.
• Supabase — website hosting, account authentication, database, and file storage.
• Google — sign-in (if you choose to sign in with Google).
• Groq — AI language-model processing for AI-assisted drafting features.
• Formspree — delivery of contact-form submissions.
• Resend — delivery of account and transactional emails.

Each provider is bound by its own privacy and security terms and only receives the data described above.

AI and your data

Text you submit to an AI-assisted drafting feature is sent to our AI processing partner to generate a response and is not stored on our servers. Never enter a patient's name, date of birth, or other identifying information into an AI tool on this site.

If what you're describing involves a mental health emergency, self-harm, or suicidal crisis, our AI tools are not equipped to help with that and you should not use them for it. Call or text 988 (Suicide & Crisis Lifeline) or call 911 if you or someone you know needs immediate help.

Cookies & local storage

We do not use tracking cookies or third-party analytics. Some features store non-sensitive information directly in your browser, for example your sign-in session, referral codes, saved practice profile, and course progress, so the tools work correctly. This stays on your device except where this policy says otherwise.

Data retention & deletion

AI-drafted letter text is never stored on our servers, it exists only in your browser for that session and is discarded when the tab closes. Saved documents and signature images are kept until you delete them or close your account. To request deletion of your account or any data we hold, email us (see Contact) and we will act within 30 days, except for records we're legally required to retain, such as payment records for tax purposes.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to opt out of marketing communications. Contact us to exercise any of these rights, and we will respond within a reasonable time.

Children's privacy

Our website and services are intended for business and professional use by adults. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal data, we will notify you without unreasonable delay and consistent with applicable law.

11Subscriptions, Billing & Cancellation

Some of our website tools are offered as recurring subscriptions, currently including the AI-assisted forms subscription and course-track subscriptions on the Education & Training platform. Individual document purchases, offshore-track course access, and redemption codes are one-time purchases and do not renew.

Subscriptions automatically renew at the price shown at checkout and you will be charged at the start of each billing period until you cancel. We do not offer a "free trial" that charges you automatically. You are only charged once you complete checkout and see the exact price you're agreeing to pay.

Where we offer an introductory or promotional price for a limited time, that price applies for as long as stated at checkout. If we change the price of your active subscription going forward, we will notify you by email before the new price takes effect on your next billing date, and you may cancel before then to avoid it.

How to cancel

You can cancel any subscription yourself, anytime, with one click from the "Manage subscription" or "Manage billing" link in your account, which opens Stripe's secure billing portal. Canceling stops future charges; you keep access through the end of the period you already paid for. There is no cancellation fee.

Having trouble canceling for any reason? Email contact@desertgateholdings.com and we will cancel it for you.

12Account Use, Sharing & Termination

Your login credentials are for your own use. You are responsible for keeping your password and sign-in method secure, and for all activity that happens under your account, whether or not you authorized it. Notify us immediately if you suspect unauthorized use of your account.

Accounts on the website's self-service tools (forms, AI drafting, courses, affiliate program) are for one individual user. Sharing a single login across multiple people is not permitted.

We may suspend or terminate your access to the website's self-service tools, without prior notice, if we reasonably believe you have violated these Terms, misused the Services, or engaged in fraudulent, abusive, or illegal activity. Where an account is inactive for an extended period with no active subscription, we may delete the account and any User Content in it; where practical, we will email you first so you have a chance to sign back in.

You may stop using the Services and close your account at any time by contacting us. Closing your account does not entitle you to a refund of fees already paid, except as required by law or stated elsewhere in these Terms.

13Acceptable Use

You agree not to, and not to attempt to: (a) scrape, crawl, or systematically extract data or content from the website by automated means; (b) reverse engineer, decompile, or attempt to derive the source code, underlying methods, or non-public workings of the Services; (c) access the Services programmatically outside of any interface we expressly provide for that purpose; (d) transmit viruses, malware, or other harmful code; (e) attempt to circumvent any access, rate, or usage limitation; (f) use the Services to build a competing product; or (g) use the Services for any unlawful purpose, including uploading or entering content you do not have the right to share.

Our AI-assisted tools are not appropriate for, and must not be used to generate content describing, an active mental health emergency, self-harm, or suicidal crisis. See Section 10 for what to do if that applies to you.

We may investigate and take appropriate action against anyone who violates this section, including suspending or terminating their account without prior notice and, where required by law, reporting them to law enforcement.

14Talent Pool

We are not a relocation, immigration, or visa sponsorship service. The talent pool helps employers find people to hire, for virtual (remote) roles and for on-site roles alike. We do not arrange, sponsor, or assist with a candidate's relocation, immigration status, work visa, or right to work in any location. Any on-site listing assumes the candidate already has the legal right to work where that role is located. Work authorization, immigration compliance, relocation, and all employment terms are solely between the employer and the candidate; the Company plays no role in and takes no responsibility for any of it.

How candidate information is handled

Candidates sign in with a Google account so an application can be saved and resumed under one account, that sign-in is used only for authentication and is never shown to employers or displayed publicly. Separately, the form asks you directly for your name, email, and phone number, this is how we and prospective employers actually reach you once an interview is arranged; it is sent to our staff for coordinating interviews and is not stored in the talent pool database. A resume/CV, if you choose to upload one, is handled the same way: emailed to staff only, never stored in the database or shown publicly.

Employers browsing the talent pool see your first name, your last initial, and a random number as your display name (for example, "Jordan A.5395"), together with your country, field, professional summary, work experience, languages, certifications, education, research, and any other information you add. They never see your full last name, email, phone number, resume/CV, or the fact that a given account and a given public profile are the same person.

The role type shown on your public profile (virtual only, on-site only, or open to either) is determined automatically from the country you provide and, if you're located in the US or Canada, your stated work authorization there. Candidates located outside the US and Canada are always shown as virtual only. This does not affect, and is separate from, the relocation and immigration disclaimer above.

Submissions are screened, including automated review for contact information entered into the professional fields, and are subject to our approval before appearing in the public pool. We may reject, edit for compliance with this section, or remove any submission at our discretion. To delete your account and profile entirely, contact us (see Contact); we will remove it within 30 days.

How employer information is handled

Employers must sign in with a Google account to browse the talent pool. In addition to that sign-in, we ask for your name, company, work email, phone, and hiring preferences (the type of hire and categories you're hiring for) before you can browse. Unlike candidate information, this is not anonymized and is not discarded: we keep it, and may use it, including your email address, to contact you about our staffing and other services. You can update your saved hiring preferences at any time from the talent pool page, opt out of marketing communications using the unsubscribe link in any marketing email or by contacting us, and request deletion of your account and this information entirely by contacting us (see Contact); we will remove it within 30 days. If you save candidates to a shortlist, that list is visible only to you and is deleted along with the rest of your account.

Interview requests

When an employer requests an interview with a candidate, we act as an intermediary to connect the two parties and coordinate next steps. We do not guarantee that any candidate will respond, accept an interview, or accept an offer, and we do not guarantee that any employer's request will result in a hire. The Company is not a party to, and assumes no liability for, the outcome of any interview, offer, or employment relationship formed through the talent pool.

Candidates and employers are each responsible for the accuracy of the information they submit. The Company does not independently verify candidate credentials, certifications, education, or work history, and makes no representation as to their accuracy.

15Disclaimer of Warranties

The website, the Services, and all Deliverables are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. The Company does not warrant that the Services will be uninterrupted, error-free, or that any particular result, approval, reimbursement, denial overturn, or savings will be achieved.

16Limitation of Liability

To the maximum extent permitted by law, neither the Company nor Desert Gate Holdings LLC, nor their members, managers, employees, contractors, or affiliates, will be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any lost profits, lost revenue, lost data, denied or delayed claims, regulatory penalties, or clinical outcomes, arising out of or relating to the Services or Deliverables, even if advised of the possibility of such damages.

To the maximum extent permitted by law, the total aggregate liability of the Company and Desert Gate Holdings LLC for any and all claims arising out of or relating to the Services will not exceed the total fees actually paid by the Client to the Company for the specific Services giving rise to the claim during the three (3) months immediately preceding the event giving rise to the claim. For example, a website subscriber paying $14/month would have a maximum aggregate liability of $42 (three months of fees); a client engagement billed at $3,000/month would have a maximum aggregate liability of $9,000.

17Indemnification

The Client agrees to indemnify, defend, and hold harmless the Company, Desert Gate Holdings LLC, and their members, managers, employees, contractors, and affiliates from and against any claims, damages, liabilities, penalties, and expenses (including reasonable attorneys' fees) arising out of: (a) the Client's use of, or failure to professionally review, any Deliverable; (b) the Client's clinical, coding, billing, or business decisions; (c) the Client's breach of these Terms or of any law or payer rule; or (d) data the Client provided to the Company without proper authorization.

If you use the website's self-service tools (forms, AI drafting, courses, affiliate program, talent pool), you agree to indemnify, defend, and hold harmless the Company and Desert Gate Holdings LLC from and against any claims, damages, liabilities, penalties, and expenses (including reasonable attorneys' fees) arising out of: (a) your use or misuse of the Services or any document, letter, profile, or other output you generate or submit; (b) content you upload, enter, or submit, including any AI drafting input or talent pool profile; (c) your breach of these Terms, including the Acceptable Use or Talent Pool sections; (d) your violation of any law or third party's rights; or (e), for talent pool employers specifically, any employment, immigration, work authorization, or relocation decision or claim arising from an interview or hire made through the talent pool.

18Third-Party Tools & Links

Client engagements may rely on or reference third-party EHR/EMR systems, clearinghouses, and payer platforms specific to that engagement. For the specific third-party providers our website and self-service tools use, and what data each receives, see Section 10. In all cases, the Company is not responsible for the availability, accuracy, security, or terms of any third-party service, and your use of those services is governed by that third party's own terms.

19Governing Law & Disputes

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. The parties agree that the exclusive venue for any dispute will be the state or federal courts located in Maricopa County, Arizona, and each party consents to personal jurisdiction there. The parties will attempt to resolve disputes in good faith before initiating formal proceedings.

20General Provisions

Entire agreement

These Terms, together with any signed service agreement, statement of work, or BAA that applies to your engagement, are the entire agreement between you and the Company regarding the Services, and supersede any prior agreements on the same subject, whether written or oral.

No waiver

If the Company does not enforce a provision of these Terms, or does not act on a breach when it happens, that does not waive the Company's right to enforce that provision or act on a similar breach later.

Assignment

The Company may assign or transfer these Terms, in whole or in part, without restriction. You may not assign or transfer your rights or obligations under these Terms to anyone else without the Company's prior written consent.

Severability

If any provision of these Terms is found unlawful, void, or unenforceable, that provision is severed from these Terms and does not affect the validity or enforceability of the remaining provisions.

No partnership or agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and the Company.

21Changes to These Terms

The Company may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date below. Continued use of the website or Services after changes take effect constitutes acceptance of the revised Terms.

22Contact

Questions about these Terms may be sent to contact@desertgateholdings.com or by phone at +1 (480) 913-1082. Integrity Virtual Partner is operated by Desert Gate Holdings LLC, Arizona, USA.