Terms of Service & Disclaimers
01Definitions
"Company," "we," "us," and "our" refer to Integrity Virtual Partner, a brand operated by Desert Gate Holdings LLC, an Arizona limited liability company. "Services" means the staffing, prior-authorization, chart-preparation, billing, automation, and related support services we provide. "Client," "you," and "your" refer to the individual or entity that engages the Company. "Deliverables" means any drafts, documents, charts, notes, data, or other work product we provide. "AI Output" means any material generated wholly or partly by automated or artificial-intelligence tools.
02Acceptance of Terms
By accessing this website, requesting a quote, or engaging the Services, you agree to these Terms. If you do not agree, do not use the website or the Services. A separate signed service agreement, statement of work, or Business Associate Agreement (BAA), where applicable, will govern the specific engagement and will control over these Terms to the extent of any conflict.
03No Medical, Legal, or Financial Advice
The Company is an administrative and operational support provider. We are not a licensed healthcare provider, law firm, or financial advisor, and nothing we provide constitutes medical, legal, coding, billing-compliance, tax, or financial advice. The Client and its licensed professionals retain sole responsibility and final authority over all clinical, coding, billing, legal, and financial decisions.
04Mandatory Professional Review of Deliverables
All Deliverables, including chart preparation, notes, prior-authorization submissions, coding suggestions, and any AI Output, are drafts and decision-support aids only. They are not final records.
Both human staff and AI tools can and do make errors. The Client agrees that a qualified, licensed professional must independently review, verify, and approve every Deliverable before it is signed, submitted, relied upon, or used for any clinical, billing, or business decision. The Company is not responsible for any consequence arising from Deliverables that were used without such review.
05Use of Artificial Intelligence
Some Services use AI tools to generate or assist with Deliverables. AI Output may contain inaccuracies, omissions, or "hallucinations," and may not reflect the most current standards or payer rules. The Company makes no representation that AI Output is complete, accurate, or fit for any particular purpose, and the mandatory professional-review requirement above applies in full to all AI Output.
06Client Responsibilities
The Client is responsible for: (a) reviewing and verifying all Deliverables through a licensed professional; (b) maintaining all required licenses, credentials, and authorizations; (c) ensuring it has the legal right and any necessary patient consents to share data with the Company; (d) supervising the work as required by applicable law and payer rules; and (e) the accuracy and lawfulness of the final records, claims, and submissions it adopts.
07Data, Privacy & HIPAA
Where the Company handles protected health information (PHI) on the Client's behalf, the parties will execute a Business Associate Agreement (BAA) that governs the permitted uses, safeguards, and breach-notification obligations for that PHI. We follow HIPAA-aligned practices, least-access principles, and short data-retention windows.
The Client must not transmit PHI or other sensitive data to the Company except through channels and methods the parties have agreed are appropriately secured. Information submitted through this website's contact form is used only to respond to your inquiry and should not include PHI.
08Intellectual Property
Upon full payment for an engagement, the Client owns the final Deliverables created specifically for it. The Company retains ownership of its pre-existing materials, methods, templates, tools, software, and know-how, and of any general improvements to them. The Company may use de-identified, aggregated information to improve its Services.
09Fees, Payment & Term
Fees, billing frequency, and scope are set out in the applicable quote or statement of work. Published prices are estimates and may vary by specialty, payer mix, and volume. Unless otherwise agreed in writing, engagements are month-to-month and either party may cancel with reasonable notice. Late or unpaid amounts may result in suspension of Services.
10Disclaimer of Warranties
The website, the Services, and all Deliverables are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. The Company does not warrant that the Services will be uninterrupted, error-free, or that any particular result, approval, reimbursement, denial overturn, or savings will be achieved.
11Limitation of Liability
To the maximum extent permitted by law, neither the Company nor Desert Gate Holdings LLC, nor their members, managers, employees, contractors, or affiliates, will be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any lost profits, lost revenue, lost data, denied or delayed claims, regulatory penalties, or clinical outcomes, arising out of or relating to the Services or Deliverables, even if advised of the possibility of such damages.
To the maximum extent permitted by law, the total aggregate liability of the Company and Desert Gate Holdings LLC for any and all claims arising out of or relating to the Services will not exceed the total fees actually paid by the Client to the Company for the specific Services giving rise to the claim during the three (3) months immediately preceding the event giving rise to the claim.
12Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company, Desert Gate Holdings LLC, and their members, managers, employees, contractors, and affiliates from and against any claims, damages, liabilities, penalties, and expenses (including reasonable attorneys' fees) arising out of: (a) the Client's use of, or failure to professionally review, any Deliverable; (b) the Client's clinical, coding, billing, or business decisions; (c) the Client's breach of these Terms or of any law or payer rule; or (d) data the Client provided to the Company without proper authorization.
13Third-Party Tools & Links
The Services may rely on or reference third-party platforms, EHR/EMR systems, clearinghouses, and AI providers. The Company is not responsible for the availability, accuracy, security, or terms of any third-party service, and the Client's use of those services is governed by the third party's own terms.
14Governing Law & Disputes
These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. The parties agree that the exclusive venue for any dispute will be the state or federal courts located in Maricopa County, Arizona, and each party consents to personal jurisdiction there. The parties will attempt to resolve disputes in good faith before initiating formal proceedings.
15Changes to These Terms
The Company may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date below. Continued use of the website or Services after changes take effect constitutes acceptance of the revised Terms.
16Contact
Questions about these Terms may be sent to contact@desertgateholdings.com or by phone at +1 (480) 913-1082. Integrity Virtual Partner is operated by Desert Gate Holdings LLC, Arizona, USA.